At Clevandria LLC, we want customers to feel confident when shopping with us. This policy explains the conditions and procedures for returns, exchanges, and refunds.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, products must be:
- Unused and unworn.
- In their original condition.
- Returned with original packaging and included accessories, where applicable.
- In a condition that does not affect their resale value.
Products that have been used, worn, damaged through customer handling, or otherwise affected in a way that impacts resale value are not eligible for return unless the issue is due to a product defect.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the problem.
For confirmed quality-related issues, Clevandria LLC will cover the reasonable return shipping costs.
3. Non-Quality-Related Returns
For returns due to personal preference, change of mind, or other non-quality-related reasons, the customer is responsible for return shipping costs.
The returned item must meet the eligibility requirements stated above.
4. Return Process
To initiate a return, please contact:
Include your order number and the reason for your return.
Our customer support team will review your request and provide return instructions.
Please do not send products back before receiving return authorization and instructions.
5. Refund Processing
Once we receive and inspect the returned product, we will notify you of the refund approval status.
Approved refunds will be issued to the original payment method.
Refunds are generally processed within 3–5 business days after the returned item has been received and approved.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
6. Exchanges
If you receive a defective or incorrect product, please contact our customer support team for assistance with an appropriate replacement or alternative resolution.
7. Non-Returnable Items
Returns may be declined for products that:
- Have been used or worn.
- Are damaged due to improper handling after delivery.
- Have missing components or original packaging that materially affects resale value.
- Do not meet the eligibility requirements outlined in this policy.
8. Contact Information
Clevandria LLC
Email: david@clevandria.com
Phone: 1-840-837-8920
Address: 6601 Victoria Ave Apt Y493 Highland CA 92346
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